Quality Assurance

Queensland Hydroturf quality assurance policy is based on our belief that quality is paramount to a successful outcome for our customers and is comprised of product quality, application techniques and attitude.

Goals:

Strict compliance with the company’s services corporate standards and requirements.
Responsibility to customers for the quality of services rendered
Cost efficiency as compared with other companies operating in the market without compromising outcomes.
To achieve and maintain a level of quality which enhances the Company’s reputation with customers.
To ensure compliance with relevant statutory and safety requirements
Continuous monitoring of customer complaints and claims.

Strategies for achieving these goals

Focus on the process management model and continuous improvement of the company services
Satisfaction of customers
Understanding of customer needs, their present and future specific requirements
Transparency – customers obtain information on the quality of services and processes.
Primary focus on the possible decrease of quality rather than on measures to restore the quality level.
Consistent training on all personnel in the sphere of quality