Queensland Hydroturf quality assurance policy is based on our belief that quality is paramount to a successful outcome for our customers and is comprised of product quality, application techniques and attitude.

Goals:

  • Strict compliance with the company’s services corporate standards and requirements.
  • Responsibility to customers for the quality of services rendered
  • Cost efficiency as compared with other companies operating in the market without compromising outcomes.
  • To achieve and maintain a level of quality which enhances the Company’s reputation with customers.
  • To ensure compliance with relevant statutory and safety requirements
  • Continuous monitoring of customer complaints and claims.

Strategies for achieving these goals

  • Focus on the process management model and continuous improvement of the company services
  • Satisfaction of customers
  • Understanding of customer needs, their present and future specific requirements
  • Transparency – customers obtain information on the quality of services and processes.
  • Primary focus on the possible decrease of quality rather than on measures to restore the quality level.
  • Consistent training on all personnel in the sphere of quality