Queensland Hydroturf

Goals:

• Strict compliance with the company’s services corporate standards and requirements.
• Responsibility to customers for the quality of services rendered
• Cost efficiency as compared with other companies operating in the market without compromising outcomes.
• To achieve and maintain a level of quality which enhances the Company’s reputation with customers.
• To ensure compliance with relevant statutory and safety requirements
• Continuous monitoring of customer complaints and claims.

Strategies for achieving these goals

• Focus on the process management model and continuous improvement of the company services
• Satisfaction of customers
• Understanding of customer needs, their present and future specific requirements
• Transparency – customers obtain information on the quality of services and processes.
• Primary focus on the possible decrease of quality rather than on measures to restore the quality level.
• Consistent training on all personnel in the sphere of quality